Privacy Policy 8e88 – Malaysia User Data Protection

This Privacy Policy describes the data protection practices of the 8e88 platform, accessible at 8e88.bio. We operate with full commitment to protecting the personal information of every user who uses our services.

This document applies to all users who register, log in, or simply browse the 8e88 platform. It also covers all information we collect through our mobile app, website, and other communication channels.

By using the 8e88 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us for further action.

8e88 collects various types of information to enable us to provide a safe, seamless, and reliable service to every user. This information falls into two main categories:

Information You Provide Directly:

• Full name and date of birth for identity verification purposes
• Email address and mobile number for account communications
• National identity card or passport number for the KYC process
• Bank account or e-wallet details for processing deposits and withdrawals
• Mailing address (if required for additional verification purposes)
• Customer support information you share when contacting our team

Information Collected Automatically:

• Your device's IP address and network information
• Device type, operating system, and browser version used
• Platform usage data including pages visited, session duration, and navigation patterns
• Transaction records and wagering history within the platform
• Cookie data and similar tracking technologies
• Geolocation information at the country or region level

Every piece of information we collect is used for a clear and lawful purpose. 8e88 will not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

Your information is used for the following purposes:

• Account Management — Create, verify, and securely manage your user account
• Transaction Processing — Process deposits, withdrawals, and financial transaction history accurately
• Identity Verification — Conduct KYC checks to meet regulatory compliance requirements
• Platform Security — Detect and prevent fraud, money laundering, and suspicious activity
• Customer Support — Provide technical assistance and resolve inquiries effectively
• Service Communications — Send important notifications related to your account, transactions, and security
• Responsible Gaming — Monitor gameplay patterns to identify signs of problem gambling
• Platform Improvements — Analyze usage data to improve platform performance and user experience
• Legal Compliance — Meet reporting and compliance obligations to the relevant authorities

8e88 understands that your trust is our most valuable asset. That is why we are extremely careful about when and with whom we share your data.

We does not sell your personal data to any party. However, there are certain situations where sharing information is necessary:

• Payment Service Providers — Transaction information is shared with trusted payment processors to ensure deposits and withdrawals are processed smoothly
• KYC Service Providers — Identity verification documents are shared with certified verification partners to meet compliance requirements
• Legal Authorities — We are legally required to disclose certain information to government authorities or law enforcement when lawfully requested
• Auditors and Professional Advisors — Limited data is shared with these parties solely for audit, compliance, and legal advisory purposes
• Business Transfers — In the event of a business merger or acquisition, user data may be transferred as part of the assets, subject to notification to users

All third parties that receive your data are bound by strict confidentiality agreements and are permitted to process that data solely for the agreed purposes.

Your data security is the absolute top priority for 8e88. We implement multiple layers of technical and organisational safeguards to ensure your information remains protected from unauthorised access, loss, or misuse at all times.

Technical Security Measures:

• 256-bit SSL/TLS encryption for all data transmissions
• Password storage using irreversible one-way hashing algorithms
• Intrusion detection system (IDS) and multi-layered firewall
• Two-factor authentication (2FA) is available for additional account protection
• Real-time account activity monitoring to detect suspicious behaviour
• Regular data backups with secure storage across separate locations

Data Retention Period: We retain your personal data for as long as your account is active and for the required period following account closure to fulfil legal obligations, typically between five and seven years depending on the type of data. Data that is no longer required will be securely deleted or anonymised.

The 8e88 platform uses cookies and similar tracking technologies to enhance platform functionality, understand usage patterns, and deliver a more relevant experience to you.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled as the platform cannot function properly without them.
• Performance Cookies — Collect anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.
• Functional Cookies — Remember your preferences and settings such as selected language and display preferences to provide a more comfortable experience.
• Analytics Cookies — Help us analyze platform traffic and usage patterns in aggregate for service improvement purposes.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality and user experience of the 8e88 platform.

As an 8e88 user, you have clearly defined rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights in a practical manner and without unnecessary complexity.

• Right of Access — You have the right to request a copy of the personal data we hold about you at any time
• Right to Rectification — If any of your information is inaccurate or outdated, you have the right to request an immediate correction
• Right to Erasure — You may request that we delete your personal data, subject to retention obligations required by law
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability — You may request that we provide your data in a machine-readable format for transfer to another platform
• Right to Restrict Processing — In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved

To exercise any of the above rights, please contact the 8e88 support team. We will process your request within a reasonable timeframe not exceeding 30 calendar days from the date the request is received.

The 8e88 platform is intended exclusively for adult users aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

All account registrations go through a strict age verification process. Should we discover that a child's personal information has been collected inadvertently, we will take immediate action to delete that information and close the account.

The 8e88 platform may contain links or references to third-party websites or services from time to time, particularly in the context of our game providers and payment partners. Please note that our Privacy Policy does not apply to those third-party websites or services.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit, especially before providing any personal information to them.

8e88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The most recent update date will always be displayed at the top of this page.

For significant amendments, we will endeavour to notify users via in-platform notices or email. However, it is your responsibility to review this page periodically. Continued use of the platform after any amendments are published will be considered acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are here to listen and assist.

You can reach us via:

• Live Chat — Available on the 8e88 platform, 24 hours a day, 7 days a week for immediate response
• Email — [email protected] (we aim to respond within 2 business days)
• Help Centre — Visit the FAQ us for quick answers to frequently asked questions

We will acknowledge receipt of every privacy-related inquiry and endeavour to resolve it within a reasonable timeframe. If you are unsatisfied with our response, you have the right to file a complaint with the relevant data protection authority.